Tag Archives: Concur

Report: Top Three Most Stressful U.S. Airports

Well kids, this week begins the busy 2012 holiday travel season.  Is it just me, or did Thanksgiving just sneak up on us?  So just in time for Thanksgiving travel, the folks at the online travel and expense management company Concur have come out with a new survey on the most — and least — stressful airports in America. Concur hired KRC Research, which interviewed 1000 adults in the U.S. and another 500 in Canada between Aug. 13 and 21.

I was not surprised to see that the top three are Chicago O’Hare, Los Angeles International and JFK airports.  But regular readers here know I’m not happy when JFK is lumped into one, especially since the experience changes from terminal to terminal.  Of the ones I’ve been to, I find JetBlue’s T5 and JFKIAT’s T4 to be perfectly fine, while we all know the hell that is Delta’s Terminal 3.

 Almost 60% of the survey respondents disliked the vastness between gates and terminals at Chicago O’Hare, while nearly half (49 percent) agreed that JFK had some of the longest lines. Other leading factors of stress at airports across the country included:

  • Confusing airport signage (28 percent)
  • Poor service from airport staff (28 percent)
  • Not enough or crowded bathrooms (19 percent)

The survey touched on two of my pet peeves — poor WiFi coverage (19%) and a lack of electrical outlets (18%).

On the good news side, the Concur survey, business travelers named Dallas-Fort Worth as the most hassle-free airport, thanks to clear signage (42%), good Wi-Fi coverage (41%) and a variety of quality food options (41%).  Others seen as stress-free include Orlando International Airport and Charlotte/Douglas International Airport, among my top 10 favorite airports.

Concur’s mission is to improve the business travel experience by making it as efficient and hassle-free as possible, said Barry Padgett, executive vice president of ConcurPlatform Services.  “We do so by not only providing integrated travel and expense management solutions for companies of all sizes, but by also ensuring business travelers are as informed as possible when they venture out on their trips,” he said.  “Travel can be stressful and by issuing this study, we hope to help business travelers be more prepared for the challenges these airports can present.”

Padgett found it interesting that twice as many respondents said O’Hare was more stressful than LAX or any other airport in the U.S.  “Additionally, stress factors that made the list, such as ‘poor Wi-Fi’ and ‘insufficient amounts of electrical outlets’ support the business travel industry’s trend of being more reliant on technology than ever before,” he observed.

Another Top 5 Travel iPhone Apps

On Saturday, I took the time to upgrade my iPhone to the IOS5 system.  I also decided it was time to retire some apps I don’t use. It was also a good time share with you guys some of the travel apps you’d have to pull from my cold, dead iPhone, below.  And click here to read my last iPhone travel apps review.

  1. Hotels By Me – back in August, the kid and I went to the Bay Area on an airline buddy pass to visit the family.  Long story short, Hurricane Irene threw a major wrench into our plans to fly home.  After spending most of an evening hanging out at San Francisco International Airport for a ride home, I realized it wasn’t going to happen. It was late and we needed a place to lay our weary heads. This app found us a hotel room at a very reasonable price.
  2. Taxi Magic – I was in Boston last month attending a reception for a journalism conference. We were at the Microsoft facility in Cambridge and needed a ride back to our Boston hotel. This app gives you a list of cabs in the area and a direct line to book one. We had our cab 5 minutes after the call.
  3. Google Translate – I spent part of my formative years living in Brussels. I learned French and could hold my own in Flemish.  But when we moved back to the USA, all my language skills went out the window. I recently needed to contact the press officer f a Brazilian fractional aircraft operator. The press officer didn’t speak a word of English. This came in handy. I could type or speak my phrases and play them back. I got what I needed. It covers languages from Afrikaans to Yiddish.
  4. Concur – this is the system we use at my current employer to handle expenses.  Instead of waiting until you get home to create the monster expense report, you can enter information and receipts (using the iPhone camera) to put together the report while you’re on the road.
  5. iSushi – I am a sushi fanatic.  I have had divine raw fish all over the world. This app allows you to search restaurants in any location.  It gives you a map and directions, and even allows you to call the restaurant directly.

So what great travel apps can you recommend? What are some of the ones YOU can’t live without?