Tag Archives: Dallas/Fort Worth International Airport

Random Aviation Photo

Talk about timing! I happened to be at Dallas/Fort Worth International Airport on April 2, 2008, to speak at an industry conference. As part of the festivities, the host airport took us on a really cool behind-the-scenes facility tour. On that same day, American Trans Air announced it was filing for bankruptcy protection and was grounding its fleet, effective two days later.  Below is a shot of two of its McDonnell Douglas DC-10s over in a holding area. Enjoy!

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Lovin’ The Airport Lavs

Editor’s note: no “Strange” this week, so I thought I’d end the week with this fun post on lavs that I originally wrote back on Oct. 25, 2011.  Enjoy, and I’ll be back live on Monday.

An article in SmarterTravel on a contest naming America’s best public restroom(Chicago’s Field Museum) prompted me to look at this topic on the airports side.

So, kids, let’s talk toilets — airport toilets.   To be real, I’m one of those folks that hates using public restrooms.  But sometimes, you just have to go, and I know what I like in a good bathroom.

  1. Larger stalls.  When I’m traveling, I usually have my backpack and a rollerboard, and I don’t want them out of my sight.  Or I’m traveling with my daughter, and I REALLY don’t want her out of my sight.  So I appreciate the larger stalls that accommodate my stuff, at airports including Terminal A at Boston-Logan International Airport or Terminal D at DFW Airport.
  2. Purse shelf above the toilet.  We’ve all heard the stories about people reaching over and taking purses when you’re at your most vulnerable, so you want that shelf that is way out of reach, like those at New Orleans’ Louis Armstrong International Airport.
  3. A sani-seat. I’m one of those people who carry their own paper toilet seat covers and a purse-sized can of Lysol just in case they’re not available.  But I love the toilet seats at Chicago O’Hare International Airport, because they have the automatic plastic sleeve that covers the seat — the ultimate in cleanliness and sanitation.
  4. The Dyson Airblade hand dryer.  Paper towels are messy and wasteful. The old-school hot air hand dryers take too long and leave your hands dry.  I tested this hand dryer on the exhibit floor of an airports conference and was sold.  It dries quickly and leaves your hands soft, so I’m glad to see airports like Los Angeles International installing them in restrooms.

I can’t end this post without mentioning the bathroom attendants at Charlotte-Douglas International Airport.  I had come off a US Airways red-eye and was desperate for a bathroom. I go in and I’m startled by a bathroom attendant in NASCAR clothing.  But she turned out to be a lifesaver, since she had some mouthwash, among other necessities, on her tray. And yes, I did leave a tip.

So what do you like to see in your airport restroom?

Random Aviation Photo

Back in April 2008, I was speaking at an airports conference.  The host was DFW Airport, and they were kind enough to take us on a behind-the-scenes tour of their impressive facility. As the home airport for American Airlines, I managed to get dozens of shots of the fleet.  Here’s one, below.

TAG – You’re It In DFW Airport’s New Holiday Marketing Campaign

Back when I covered the airports beat, I always enjoyed getting story pitches from Dallas/Fort Wort International Airport.  Their pitches were always well thought out, they always got you access to the executives you needed to speak with and, most importantly, they respected a deadline.

Last week I got a pitch via Twitter on a new marketing campaign designed to offer travelers discounts at the airport’s food/beverage and retail outlets using Microsoft Tags.  Megan Bozarth, DFW’s manager of consumer marketing, says the airport found that passengers were getting there earlier because they weren’t sure about the timing for ticket and security checkpoint lines.

“We saw a lot of people sitting at gates on their smartphones,” Bozarth recalled.  “So we did some marketing research and found that 85% of passengers at DFW use smartphones.  We wanted to figure out how to utilize that technology and provide information to passengers in a non-intrusive way.”

DFW did the research and chose Microsoft Tags over QR Codes or other tag technology, said Bozarth.  “We knew there was a lot available.  For us, tags are highly customizable and use colors, while  QR codes are pretty standard,” she states.  “And tags provided us the most robust analytics, including where passengers scan the tags, what offers they loaded and if they redeemed them.”

The information DFW is providing through the scans that are non intrusive, says Bozarth.  ” Passengers can be in control of the information they want by scanning the tags,” she explained.  “They get offers from the concessionaires  near their gates.  We see it as an unexpected gift for DFW holiday travelers and a way to  spread holiday cheer.”

DFW has 270 concession outlets and currently, 50 are participating in the tag program, says Bozarth.  Vendors include Starbucks, Auntie Anne’s, Papcitos, the FOX News Channel news stand and the La Bodega winery, one of my personal favorite airport outlets ( my review of it, posted on Jan. 18,  is here).

The current offers will last through the end of the year, says Bozarth.  “Then we’ll ask concessionaires again when we do our next campaign in 2012.”

TAG – You’re It In DFW Airport’s New Holiday Marketing Campaign

Back when I covered the airports beat, I always enjoyed getting story pitches from Dallas/Fort Wort International Airport.  Their pitches were always well thought out, they always got you access to the executives you needed to speak with and, most importantly, they respected a deadline.

Last week I got a pitch via Twitter on a new marketing campaign designed to offer travelers discounts at the airport’s food/beverage and retail outlets using Microsoft Tags.  Megan Bozarth, DFW’s manager of consumer marketing, says the airport found that passengers were getting there earlier because they weren’t sure about the timing for ticket and security checkpoint lines.

Photos courtesy of DFW Airport

“We saw a lot of people sitting at gates on their smartphones,” Bozarth recalled.  “So we did some marketing research and found that 85% of passengers at DFW use smartphones.  We wanted to figure out how to utilize that technology and provide information to passengers in a non-intrusive way.”

DFW did the research and chose Microsoft Tags over QR Codes or other tag technology, said Bozarth.  “We knew there was a lot available.  For us, tags are highly customizable and use colors, while  QR codes are pretty standard,” she states.  “And tags provided us the most robust analytics, including where passengers scan the tags, what offers they loaded and if they redeemed them.”

The information DFW is providing through the scans that are non intrusive, says Bozarth.  ” Passengers can be in control of the information they want by scanning the tags,” she explained.  “They get offers from the concessionaires  near their gates.  We see it as an unexpected gift for DFW holiday travelers and a way to  spread holiday cheer.”

DFW has 270 concession outlets and currently, 50 are participating in the tag program, says Bozarth.  Vendors include Starbucks, Auntie Anne’s, Papcitos, the FOX News Channel news stand and the La Bodega winery, one of my personal favorite airport outlets ( my review of it, posted on Jan. 18,  is here).

The current offers will last through the end of the year, says Bozarth.  “Then we’ll ask concessionaires again when we do our next campaign in 2012.”